Priscilla Aguonye

Executive Assistant / Customer Support Specialist

Remote, US.

About

Highly organized and proactive Executive Assistant with over 4 years of experience, adept at streamlining administrative operations and enhancing customer satisfaction. Proven ability to manage complex calendars, coordinate projects, and resolve customer inquiries efficiently, consistently reducing response times by 30% while maintaining a 60 WPM typing speed. Seeking to leverage comprehensive administrative and customer support expertise to drive operational excellence in a dynamic environment.

Work

Adilo

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Customer Support / Executive Assistant

Remote, N/A, US

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Summary

Managed customer support operations and executive administrative tasks for a remote US-based company, significantly improving efficiency and responsiveness.

Highlights

Streamlined project workflows and task management by coordinating initiatives across teams using Asana and Trello.

Resolved a high volume of customer inquiries across multiple channels, including email, live chat, and phone, ensuring comprehensive support.

Achieved a 30% reduction in customer response times through proactive communication strategies and optimized organizational systems.

Managed complex executive calendars and meticulously scheduled meetings, optimizing time utilization for key stakeholders.

Charbon Plus

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Customer Support / Virtual Assistant

Remote, N/A, US

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Summary

Provided comprehensive virtual assistance and customer support, enhancing self-service capabilities and improving data management practices.

Highlights

Managed end-to-end purchase order processes, ensuring accurate and timely procurement of resources.

Developed and updated knowledge-based articles, leading to improved customer self-service capabilities and reduced inbound inquiries.

Maintained data integrity and accessibility by accurately inputting and managing diverse datasets within Google Suite applications.

Collected and analyzed customer feedback through surveys to identify pain points and inform service improvements.

Education

University of Benin

Benin City, Edo State, Nigeria
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Bachelor's of Science Science Grade: 3.37/4.0

Skills

Core Competencies

Problem Solving, Empathy, Time Management, Active Listening, Effective Communication, Product Knowledge, Data Entry, Attention to Detail, Project Coordination, Calendar Management, Customer Support, Administrative Support.

Software & Tools

Microsoft Office Suite, Google Workspace Suite, Asana, Trello, Crisp Live Chat, Microsoft Teams.

References

Elisha Olukanmi

Phone: +49 1525 1893752, Email: elisha.olukenny@gmail.com